The AI assistant: what can it do for you?

The AI assistant is your personal hosting assistant. It knows your products, domains and invoices. It answers questions, looks things up for you and suggests actions. It only carries out an action once you have given your approval. It is available day and night, in your own language.

Where do you find the assistant?

At the bottom right of every page is the Need help? button (1). You will find it on the website and in My WebOké. On the dashboard, the assistant is also prominently displayed, with a few questions you can ask with a single click. And in the menu on the left you will find the AI centre, with all your conversations. See The AI centre and your conversations.

Asking a question

1. Click Need help?. The AI assistant window opens.
2. Click one of the examples under Try for example, or type your own question in the Ask your question field (3).
3. Press Enter or click the arrow. Use the paperclip to send an attachment, such as a screenshot of an error message.

The button with the two arrows (1) enlarges the window. The cross (2) closes it. Your conversation is saved: you will find it again in the AI centre.

The assistant looks at your account and gives an answer about your situation, not a generic story. If you ask, for example, Which domains do I have?, you will see your own domains, with the expiry date and whether they renew automatically.

What can you ask?

• Questions about your account: which products you have, which domains are expiring soon, what is on your latest invoice.
• Help with a problem: My email ends up in spam. The assistant finds out what is going on and explains what you can do.
• Getting something arranged: Switch my website to PHP 8.3 or adding a DNS record. The assistant then suggests an action (see below).
• Explanations of a WebOké or My WebOké feature, with a link to the relevant page or knowledge base article.

Approving an action

If the assistant wants to change something for you, you will first see a card with the proposed action. Under What this means for you it explains what will happen. You choose:

• Approve and carry out: the action is carried out and you see the result.
• Decline: nothing happens.

A proposal is valid for 10 minutes. After that it expires and nothing is changed. This way, nothing ever happens based on outdated information. Use Request it again to have the assistant create a new proposal.

Tip: can't the assistant sort it out? Click Turn this into a support ticket below the window. The assistant summarises your question and what has already been found out in a ticket. You read the ticket first; it only goes to our support team once you approve it. You can read more about tickets in Submitting a ticket.

One-time approval

The first time the assistant wants to look into your account, it will ask for your approval. You can read about this in The AI centre and your conversations. Without approval, it only gives general answers.

Please note: the assistant is a tool. Check important answers, especially when they concern money or your data. Below the answer, you can use the stars under How was this conversation? to let us know whether it helped you.